Current Warranty Coverage

All our products come with warranties that protect your investment. Here’s a quick overview of our current warranty coverage:

Important Notice: Warranty terms shown here are indicative only and may have changed. Please check the manufacturer’s website or documentation for the most current warranty terms and conditions. The information provided is a general guide and specific warranty terms may vary based on model, date of purchase, and place of purchase.

Heat Pumps Warranty Coverage

Madimack InverELITE V4

• 7 years on all parts
• 15 years on compressor
• 25 years on titanium heat exchanger

Rheem Thermal Compact Series

• 3 years parts & labour
• 10 years compressor (parts only)
• 25 years heat exchanger (parts only)
• Full unit replacement if heat exchanger fails in first 3 years

AstralPool ECO & VIRON INVERTER

• 3 years comprehensive coverage
• 5 years compressor
• 5 years heat exchanger

Zodiac Z200, Z400, Z400 iQ, ZS500

• 3 years comprehensive coverage
• iQ models: 5 years/4500 hours on compressor & heat exchanger
• Other models: 5 years on compressor & heat exchanger

Pool Pumps Warranty Coverage

Madimack

• Elite VS Inverter: 4 years on all parts

AstralPool

• VIRON XT Variable Speed: 3 years (2 years mechanical seal)
• BX Series Single Speed: 3 years (2 years mechanical seal)
• CTX Series Single Speed: 3 years (2 years mechanical seal)
• E-Series Single Speed: 2 years (1 year mechanical seal)

Zodiac

• FLOPRO VS Variable Speed: 3 years (2 years mechanical seal)
• FLOPRO Single Speed: 3 years (2 years mechanical seal)
• TITAN Single Speed: 2 years (1 year mechanical seal)

Robotic Pool Cleaners Warranty Coverage

AstralPool

• VIRON QT1000/QT1050: 3 years/1200 running hours on motor block, 1 year on wearable parts
• QB800, QB600: 2 years/800 running hours on motor block, 1 year on wearable parts

Zodiac

• VX40-55 4WD Series: 3 years warranty, 1 year on wearable parts
• EX iQ Series: 3 years/1200 running hours on motor block, 1 year on wearable parts

Important Notes:

• All warranties listed are for residential use only
• Commercial applications have different warranty terms
• Proper installation and maintenance required
• Heat exchanger warranties require correct water chemistry
• Coverage starts from date of purchase
• Warranty registration may be required for some products

Making a Warranty Claim

1. Contact The Pool Outlet by:
   • Calling our warranty team at 0428 983 865
   • Submitting a support request at sunshinepooloutlet.com.au/support/
   • Using your preferred method – we’re here to help!
2. Have Ready:
   • Original proof of purchase
   • Product model and serial number
   • Description of the issue
   • Photos if applicable
3. Our Process:
   • We’ll confirm your warranty coverage
   • Schedule an inspection if needed
   • Arrange repairs or replacement
   • Keep you updated throughout the process

Protecting Your Warranty

Essential Maintenance Tips

1. Regular Water Testing
   • Test water chemistry weekly
   • Keep records of your tests
   • Maintain proper chemical balance to protect equipment
2. Equipment Care
   • Clean filters according to manufacturer guidelines
   • Keep equipment area clear and well-ventilated
   • Inspect equipment monthly for signs of wear
   • Report issues early to prevent larger problems
3. Professional Service
   • Schedule annual professional maintenance
   • Use qualified technicians for repairs
   • Keep records of all service work

We’re here to help you protect your pool investment and ensure your family enjoys worry-free swimming all year round. If you have any questions about warranty coverage or maintenance requirements, don’t hesitate to reach out to our team.